terms
weddings
terms and conditions
1.Business & Opening hours -
2 - 6 pm Monday,
9 - 5pm Tuesday & Thursday
11- 8pm Wednesday
9-12am Friday
Closed Saturday & Sunday
2. Visiting
2.0 To speak with Peter in person, clients should book an appointment by phone on 01775 630187 or via email.
2.1 Peter Redhead Photography operates a strict visiting by appointment only policy.
3. Correspondence
3.0 All emails & phone calls will be answered or returned promptly during business hours. In most cases enquiries will be answered within a 24 hr period. Emails received over the weekend will be replied to asap during business hours.
3.1 Clients should ensure they update Peter with any changes to their home & email addresses and contact telephone numbers.
4. Pre-wedding photo shoots
4.0 During 2012 the studio will be open for pre-wedding photo shoots on Monday 9am-5pm & Wednesday 11am-8pm only.
5. Consultation meetings
5.0 Consultation 1 - Typically takes place in clients home and is the first meeting held. All aspects of the wedding day are discussed, a detailed quotation will be provided following the meeting.
5.1 Consultation 2 - Held in Deeping St Nicholas - Duration 30-40mins. Clients are required to complete and email the 'wedding photography plan' prior to this meeting. The meeting will be re-scheduled if the information is not provided three working days in advance. During the meeting all timings, formal photographs, and an overview of the photographic coverage will be confirmed as well as any special arrangements.
6. Booking
6.0 A deposit of £195.00 is payable at the time of booking. This deposit is not refundable.
6.1 A booking confirmation form will be sent to clients once a wedding package has been verbally agreed. A booking is not secure until this form has been signed and returned with the deposit.
7. Final balances
7.0 The final balance should be paid 28 days prior to the wedding date to allow funds to have cleared well in advance of your wedding day.
7.1 All cheques should be made payable to peter redhead photography.
7.2 Payment on the day is not accepted.
8. Cancellation
8.0 In the event of a cancellation, clients agree to inform peter redhead photography at the earliest opportunity. All attempts will be made to carry forward any balances to a future date.
8.1 Weddings cancelled 30 days prior to the wedding are liable to pay the total fee.
9. On your wedding day
9.0 Peter will arrive in good time on the day.
9.1 Peter will take a break for refreshment and to back up wedding images typically during the wedding breakfast or a suitable time when he is not required to photograph.
9.2 On the day, Peter will not share images with clients unless there is a particular reason. Clients will have the opportunity to view images when they are fully processed.
9.3 In the event of bad weather, clients should organise a contingency plan in consultation with Peter. Peter is able to bring studio lighting equipment for indoor shots.
9.4 If the wedding overruns and Peter is required to stay later, a charge of £75.00 per hour or part thereof will be applicable. This should be paid in full at the earliest opportunity. Failure to do so will result in a delay in images being placed online.
9.5 Peter does not require a meal on the day.
10. Online web gallery
10.0 All packages include a private web gallery for friends and family to view and purchase images. Images will be post processed and placed in an online password protected gallery typically 10-14 days after your wedding date. This may be longer during peak periods.
10.1 The date on which images will be placed online will provided on Personalised cards to be distributed at the reception, they detail - web address, password and date to view images online and includes a free image download. Clients agree to peter distributing said cards.
10.2 In cases where reduced priced images have been offered as part of the main package, they will be available for one month after the date they go online. After this date they will return to full price.
,
11. Albums
11.0 Clients will receive a proof album within 4-6 weeks of their wedding. This will be delivered by Royal Main Recorded Delivery.
11.1 There are two options regarding album design.
11.1a Peter can select a range of images from their wedding day and deliver the best album design for you with minimal input from clients.
11.1b Alternatively, clients may hand pick around 20 of their favourite images. Peter will then design the album around your favourite images and a range of complimentary images.
11.1c Clients agree to return their final image selection by the date agreed, failure to do so will result in a delay receiving the completed final album.
11.1d If there are a small number of images that clients strongly do not wish for their album to contain this should be indicated to peter prior to designing.
11.2 After the design phase, peter will contact clients to discuss, preview (digital albums only) and finalise wedding album layouts, choice of cover and final page number. Clients may request minor design or image changes before their album is sent to be printed.
11.3 Clients will receive their final album within 8-12 weeks. Please note upgraded or bespoke albums may take longer, Mario Acerboni & Graphi Studio in Italy are closed during the month of August.
11.4 Collection of albums - Due to the high value of wedding albums, both in terms of time and cost, albums should be collected from peter. Clients may request postage at their own risk, this will incur additional costs. Clients requesting their album to be posted should discuss this with peter at the time of ordering.
11.5 Where images are purchased on CD it will be delivered either;
a) at the same time as the main wedding album
b) approximately 6 weeks following the date of the wedding where no album has been purchased.
12. Add-ons
12.0 Additional prints, framed prints or canvases will be charged in addition to the package fee unless otherwise stated.
12.1 Additional prints will normally be dispatched within 14-21 working days.
12.2 Clients buying additional prints on line with Paypal should use the 'add to cart' button . PayPal provides completely secure, instant on-line purchasing with Amex, Visa, Mastercard or Switch.
12.3 The minimum value for additional print orders is £20.00. Postage is included. Orders will be sent via Royal Mail.
13. Peak periods
13.0 Peak period refers to weddings during the summer months of April, May, June, July, August & December
14. Copyright
14.0 All photographs remain the property and copyright of peter redhead photography at all times. Where images are purchased electronically clients may only reproduce images for personal use. It is illegal for images to be sold, reproduced or used for advertising or purposes of financial gain without prior consent.
14.1 Clients who do not purchase images electronically may not copy or reproduce any images without first seeking permission from Peter Redhead Photography.
14.2 All photographs remain the property of peter redhead photography. Clients may not reproduce these images without purchasing their copyright
14.3 Clients give their consent to photographs of their wedding being used on peter redhead photography website and/or in the public domain, for example, a selection of weddings will display an online slideshow and on peter redhead photography facebook page.
15. Other
15.0 A copy of images will be stored electronically for a minimum of 6 months after the wedding. Unless requested some images may not be available past this time.
16. Privacy
16.0 When booking peter redhead photography we will ask for certain information. Peter redhead photography is committed to ensuring your privacy is protected. Client’s information will not be shared at any time with a third party.
16.1 Information requested is:
*Full names of both the bride and groom
*Contact information including email address, home address and telephone numbers
16.2, In the run up to and after your wedding, peter redhead photography may periodically send promotional emails about special offers or other information which you may find interesting using the email address which you have provided. There is an option to unsubscribe from these mailings on the email should you wish to do so.
17 Complaints
17.0 Peter Redhead is a sole trader. Should you be dissatisfied with the level of service provided at any time, please contact peter who will endeavour to resolve your concern.
17.1 Photography is an art form and up to personal preference and interpretation. It is client’s personal responsibility when booking to ensure that they are familiar with and like peter’s style of photography.
terms and conditions
1.Business & Opening hours -
2 - 6 pm Monday,
9 - 5pm Tuesday & Thursday
11- 8pm Wednesday
9-12am Friday
Closed Saturday & Sunday
2. Visiting
2.0 To speak with Peter in person, clients should book an appointment by phone on 01775 630187 or via email.
2.1 Peter Redhead Photography operates a strict visiting by appointment only policy.
3. Correspondence
3.0 All emails & phone calls will be answered or returned promptly during business hours. In most cases enquiries will be answered within a 24 hr period. Emails received over the weekend will be replied to asap during business hours.
3.1 Clients should ensure they update Peter with any changes to their home & email addresses and contact telephone numbers.
4. Pre-wedding photo shoots
4.0 During 2012 the studio will be open for pre-wedding photo shoots on Monday 9am-5pm & Wednesday 11am-8pm only.
5. Consultation meetings
5.0 Consultation 1 - Typically takes place in clients home and is the first meeting held. All aspects of the wedding day are discussed, a detailed quotation will be provided following the meeting.
5.1 Consultation 2 - Held in Deeping St Nicholas - Duration 30-40mins. Clients are required to complete and email the 'wedding photography plan' prior to this meeting. The meeting will be re-scheduled if the information is not provided three working days in advance. During the meeting all timings, formal photographs, and an overview of the photographic coverage will be confirmed as well as any special arrangements.
6. Booking
6.0 A deposit of £195.00 is payable at the time of booking. This deposit is not refundable.
6.1 A booking confirmation form will be sent to clients once a wedding package has been verbally agreed. A booking is not secure until this form has been signed and returned with the deposit.
7. Final balances
7.0 The final balance should be paid 28 days prior to the wedding date to allow funds to have cleared well in advance of your wedding day.
7.1 All cheques should be made payable to peter redhead photography.
7.2 Payment on the day is not accepted.
8. Cancellation
8.0 In the event of a cancellation, clients agree to inform peter redhead photography at the earliest opportunity. All attempts will be made to carry forward any balances to a future date.
8.1 Weddings cancelled 30 days prior to the wedding are liable to pay the total fee.
9. On your wedding day
9.0 Peter will arrive in good time on the day.
9.1 Peter will take a break for refreshment and to back up wedding images typically during the wedding breakfast or a suitable time when he is not required to photograph.
9.2 On the day, Peter will not share images with clients unless there is a particular reason. Clients will have the opportunity to view images when they are fully processed.
9.3 In the event of bad weather, clients should organise a contingency plan in consultation with Peter. Peter is able to bring studio lighting equipment for indoor shots.
9.4 If the wedding overruns and Peter is required to stay later, a charge of £75.00 per hour or part thereof will be applicable. This should be paid in full at the earliest opportunity. Failure to do so will result in a delay in images being placed online.
9.5 Peter does not require a meal on the day.
10. Online web gallery
10.0 All packages include a private web gallery for friends and family to view and purchase images. Images will be post processed and placed in an online password protected gallery typically 10-14 days after your wedding date. This may be longer during peak periods.
10.1 The date on which images will be placed online will provided on Personalised cards to be distributed at the reception, they detail - web address, password and date to view images online and includes a free image download. Clients agree to peter distributing said cards.
10.2 In cases where reduced priced images have been offered as part of the main package, they will be available for one month after the date they go online. After this date they will return to full price.
,
11. Albums
11.0 Clients will receive a proof album within 4-6 weeks of their wedding. This will be delivered by Royal Main Recorded Delivery.
11.1 There are two options regarding album design.
11.1a Peter can select a range of images from their wedding day and deliver the best album design for you with minimal input from clients.
11.1b Alternatively, clients may hand pick around 20 of their favourite images. Peter will then design the album around your favourite images and a range of complimentary images.
11.1c Clients agree to return their final image selection by the date agreed, failure to do so will result in a delay receiving the completed final album.
11.1d If there are a small number of images that clients strongly do not wish for their album to contain this should be indicated to peter prior to designing.
11.2 After the design phase, peter will contact clients to discuss, preview (digital albums only) and finalise wedding album layouts, choice of cover and final page number. Clients may request minor design or image changes before their album is sent to be printed.
11.3 Clients will receive their final album within 8-12 weeks. Please note upgraded or bespoke albums may take longer, Mario Acerboni & Graphi Studio in Italy are closed during the month of August.
11.4 Collection of albums - Due to the high value of wedding albums, both in terms of time and cost, albums should be collected from peter. Clients may request postage at their own risk, this will incur additional costs. Clients requesting their album to be posted should discuss this with peter at the time of ordering.
11.5 Where images are purchased on CD it will be delivered either;
a) at the same time as the main wedding album
b) approximately 6 weeks following the date of the wedding where no album has been purchased.
12. Add-ons
12.0 Additional prints, framed prints or canvases will be charged in addition to the package fee unless otherwise stated.
12.1 Additional prints will normally be dispatched within 14-21 working days.
12.2 Clients buying additional prints on line with Paypal should use the 'add to cart' button . PayPal provides completely secure, instant on-line purchasing with Amex, Visa, Mastercard or Switch.
12.3 The minimum value for additional print orders is £20.00. Postage is included. Orders will be sent via Royal Mail.
13. Peak periods
13.0 Peak period refers to weddings during the summer months of April, May, June, July, August & December
14. Copyright
14.0 All photographs remain the property and copyright of peter redhead photography at all times. Where images are purchased electronically clients may only reproduce images for personal use. It is illegal for images to be sold, reproduced or used for advertising or purposes of financial gain without prior consent.
14.1 Clients who do not purchase images electronically may not copy or reproduce any images without first seeking permission from Peter Redhead Photography.
14.2 All photographs remain the property of peter redhead photography. Clients may not reproduce these images without purchasing their copyright
14.3 Clients give their consent to photographs of their wedding being used on peter redhead photography website and/or in the public domain, for example, a selection of weddings will display an online slideshow and on peter redhead photography facebook page.
15. Other
15.0 A copy of images will be stored electronically for a minimum of 6 months after the wedding. Unless requested some images may not be available past this time.
16. Privacy
16.0 When booking peter redhead photography we will ask for certain information. Peter redhead photography is committed to ensuring your privacy is protected. Client’s information will not be shared at any time with a third party.
16.1 Information requested is:
*Full names of both the bride and groom
*Contact information including email address, home address and telephone numbers
16.2, In the run up to and after your wedding, peter redhead photography may periodically send promotional emails about special offers or other information which you may find interesting using the email address which you have provided. There is an option to unsubscribe from these mailings on the email should you wish to do so.
17 Complaints
17.0 Peter Redhead is a sole trader. Should you be dissatisfied with the level of service provided at any time, please contact peter who will endeavour to resolve your concern.
17.1 Photography is an art form and up to personal preference and interpretation. It is client’s personal responsibility when booking to ensure that they are familiar with and like peter’s style of photography.
